EPIC SMS Privacy Policy — Alerts Program (TCPA Compliant)
Effective Date: 11/5/2025
Last Updated: 11/5/2025
EPIC is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and protect information related to our text message alerts program.
- Information We Collect
When you sign up to receive alerts from us, we collect:
- Your mobile phone number; and
- Any information you provide via text message (for example, confirmations or responses).
We do not collect sensitive personal information through our SMS program unless required to fulfill your request (such as verifying an appointment or order).
- How We Use Your Information
We use your mobile phone number solely to:
- Send alerts, notifications, and updates you have requested or agreed to receive;
- Respond to your messages or provide support; and
- Ensure reliable and timely delivery of SMS alerts.
We will not use your number for marketing or promotional texts without your express written consent.
- Consent to Receive Messages
By providing your mobile phone number and opting in to our alerts program, you consent to receive recurring text messages from EPIC at the number you provided.
- Message Frequency: Varies by program and your preferences.
- Message and Data Rates: Standard message and data rates may apply.
- No Purchase Necessary: Your consent to receive messages is not a condition of purchase.
- Opt-Out and Help
You may opt out of receiving SMS alerts at any time:
- To stop messages, reply STOP to any text message you receive from us.
- For help or information, reply HELP or contact support@epic-smvi.org.
After you send STOP, you may receive a confirmation text to verify that you have been unsubscribed. No further messages will be sent unless you re-enroll.
- Data Sharing and Protection
We do not sell, rent, or share your mobile phone number or SMS consent data with third parties for their marketing purposes.
We may share information only with vendors and service providers who assist in delivering text messages on our behalf, under confidentiality and data security obligations.
We take reasonable administrative, technical, and physical measures to safeguard your information against unauthorized access or disclosure.
- Data Retention
We retain SMS-related data only as long as necessary to operate our alerts program, comply with applicable laws, and resolve potential disputes.
- Contact Us
If you have questions about this SMS Privacy Policy or your information, please contact us at:
📧 Email: support@epic-smvi.org
🌐 Website: https://epic-smvi.org/contact-us/
📞 Phone: 301-516-7300